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Quick Guide to Email Settings

This article outlines the methods and settings required to access your standard email account.


There are two primary methods to access your email.  You can use the Webmail website or an email software or mobile device that supports common email protocols.

If you would like to setup a specific software or mobile device scroll down for a list of tutorials after reading this article.

Using Webmail


The easiest way to access your email from your computer is to login to the Webmail website:

https://email.mailsolutions.com.au 

Enter this address into your web browser (Eg. Chrome or Firefox) and supply the required credentials for your account.



Using Your Email Software or Mobile Device


You can optionally use email software on your computer or access your email from a mobile device.

NOTE: Before proceeding please verify if your account is enabled for POP3 or IMAP.  You must know which account type you have.

What is the difference between POP3 and IMAP?

IMAP protocol will store all your email folders in the cloud and allow devices to synchronize your mail data so you can access the data in Webmail and on other devices.   The POP3 protocol will simply download your inbox mail to one or more devices.   POP3 software will usually leave the inbox mail in the cloud for other devices to download and then remove it after several days.

Neither POP3 or IMAP protocols will synchronize your calendar, contacts or tasks.  Please inquire about a Microsoft exchange business email account for this feature.

Email Server Settings


Account Type: POP3

Incoming Mail Server: email.mailsolutions.com.au
Incoming Mail Server Port: 110 (No Encryption or TLS Encryption)
Incoming Mail Server Port: 995 (If Using SSL Encryption)

OR

Account Type: IMAP

Incoming Mail Server: email.mailsolutions.com.au
Incoming Mail Server Port: 143 (No Encryption or TLS Encryption)
Incoming Mail Server Port: 993 (If Using SSL Encryption)

Outgoing Email Settings (These are the Same for Both Account Types)


Outgoing Mail Server: email.mailsolutions.com.au
Outgoing Mail Server Port: (587 or 366) (No Encryption or TLS Encryption)
Outgoing Mail Server Port: 465 (If Using SSL Encryption)
Outgoing Email Authentication: ENABLE*

*You must enable the setting for Outgoing Email Authentication.  Sometimes this option is under advanced or optional settings.  Other times you enter your username and password again in the settings related to your outgoing email server.

Specific Tutorials

Below are links to some specific tutorials for setting up your email in popular software and on mobile devices.


Creation date: 13/09/2021 5:34 PM (james.pearce)      Updated: 13/09/2021 7:21 PM (james.pearce)
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Knowledge base articles for customers to assist with managing their internet, email and IT cloud based services.