Introduction

Before proceeding with Microsoft Teams Direct routing configuration you must procure licensing for the number of users that you plan to enable for Teams Direct Routing.  You will also require temporary licensing for a dummy user attached to your SBC domain.  This section outlines the minimum recommended licensing requirements for Microsoft Teams Direct Routing.

1. Microsoft Teams Access License

Each user who will use Microsoft Teams calling features must first have access to Microsoft Teams.

This is typically included with licenses such as:

• Microsoft 365 Business Basic
• Microsoft 365 Business Standard
• Microsoft 365 Business Premium
• Microsoft 365 E3
• Microsoft 365 E5

Any Microsoft license that includes access to Microsoft Teams is generally suitable.

2. Microsoft Teams Phone License

In addition to Microsoft Teams access, every user making or receiving phone calls through Teams must be licensed as follows:

• Microsoft Teams Phone Standard (Minimum Requirement)

• Microsoft Teams Premium (Additional Option: Recommended only for receptionists, call queue operators or supervisors that require more advanced call queue manageability).

3. Microsoft Teams Resource Account Licenses

Microsoft Teams Resource Account licenses are required for:

• Call queues

• Call Groups

• Shared calling workflows

One Resource Account license is required for each call queue or auto attendant.

Recommended Quantities

• Small businesses: minimum of 5 Resource Account licenses

• Larger businesses: approximately 10–20 Resource Account licenses

Microsoft Resource Account licenses are generally provided free of charge by Microsoft.

4. Temporary Setup Dummy User Licensing Requirement

During the initial Direct Routing setup process, a temporary Microsoft user account will be required to activate and configure the SBC domain.

This temporary user will require:

• A Microsoft 365 license with Microsoft Teams access (eg. Microsoft 365 Business Basic)

• A Microsoft Teams Phone Standard license

These dummy user licenses can later be reassigned to production users after setup and testing s complete or they can be cancelled.  We recommend purchasing licenses only for the total number of production users required for Microsoft Teams Direct Routing or you may purchase month to month licensing only for the users you wish to test until you are ready to scale to full deployment.

5. Purchase Licensing

Webvault can supply all required Microsoft licensing for Teams Direct Routing deployments or you can purchase through your chosen provider.  For assistance with licensing selection or purchasing, contact support@webvault.com.au

6. Configure your Microsoft365 Tenancy for Direct Routing