Accessing Voicemail on the Managed Cloud Phone System

Retrieving Voicemail Messages

Your Webvault virtual IP phone system includes voicemail functionality, allowing callers to leave audio messages. These messages can be retrieved via your telephone handset or email. Voicemail can be assigned to an individual extension for a personal mailbox or linked to multiple extensions for a shared business mailbox. Calls are directed to voicemail when they go unanswered for a pre-defined ring period.

Retrieving Voicemail from Your Telephone Handset

For your current extension:

1. If using a Polycom handset, press the Messages button. Alternatively, dial 8 and press Send or Dial.

2. Enter your voicemail password when prompted and press #.

3. If you have new messages, press 1 to listen to them in sequence.

4. After listening, choose from the following options:

   • 1: Repeat the message

   • 2: Save the message

   • 3: Delete the message

   • 4: Forward the message

5. Once all messages are reviewed, press # to confirm and permanently delete any messages marked for deletion.

For another extension or a centralized mailbox:

1. Dial 08* followed by the voicemail extension number, then press Send or Dial (e.g., 08*19929999 then press Dial/Send).

2. Enter the voicemail password for that mailbox when prompted and press #.

Recording Voicemail Greetings

Each voicemail box can have two types of recorded greetings:

• Personal Greeting

• Alternate Greeting

Before using voicemail, you must record at least one of these greetings.

Recording a Voicemail Greeting

1. Access your voicemail using the steps from the previous sections.
   

2. If no new messages exist, you will enter the Options Menu. If there are new messages, press 0 to access the Options Menu or follow the voice prompts.

3. Press 1 for Greetings and Names Options.

4. Press 2 for Greetings Options.

5. Press 2 to record a new greeting.

6. Choose the type of greeting:

   • 1: Personal Greeting

   • 2: Alternate Greeting

7. After the tone, record your greeting and press # when finished.

8. The system will play your recording. Press # to save or ∗ to re-record.

9. Once saved, you will return to the main menu. Press 0 for the Options Menu or hang up.

Note: To activate your recorded greeting, follow the instructions in Section 3.

Changing Your Active Voicemail Greeting

You can switch between your Personal Greeting and Alternate Greeting.

Selecting or Changing Your Voicemail Greeting

1. Access your voicemail using the steps in previous sections.
   

2. If there are no new messages, you will enter the Options Menu. Otherwise, press 0 to access the Options Menu.

3. Press 1 for Greetings and Names Options.

4. Press 2 for Greetings Options. The system will indicate which greeting is currently active.

5. Press 1 to change the selected greeting.

6. Choose the greeting to activate:

   • 1: Personal Greeting

   • 2: Alternate Greeting

7. The system will play the selected greeting. After playback, press # to confirm or ∗ to cancel.

8. Once selected, you will return to the main menu. Press 0 for the Options Menu or hang up.

Organizing a Professional Voicemail Recording

For businesses looking to create a polished and professional voicemail greeting, consider following best practices for clarity and professionalism. You can find a detailed guide on how to craft an effective voicemail and auto attendant greeting at the following link: How to Create a Professional Voicemail & Auto Attendant Greeting.